📱 Will I Receive Notifications Before My Sunbasket Is Delivered?
Yes, we will send notifications to keep you informed about your upcoming delivery.
🔔 What Types of Notifications Can I Expect?
Depending on your opt in Notifications from "My Admin" you may receive:
-
Email notifications with tracking details once your box ships.
-
Text message alerts when your delivery is out for delivery (if you've opted in to SMS notifications).
-
Delivery updates in your Sunbasket account under the "Orders" section.
📦 Tracking Your Delivery
You can always track your order status directly by logging into your Sunbasket Account. Tracking information is available 24-48 hours after charging.
📫 Didn't Receive a Notification?
If you haven’t received any updates:
-
Check your spam or junk folders for missed emails.
-
Verify your contact details in your Sunbasket account settings to ensure your email and phone number are up to date.
-
Enable SMS alerts (if not already active) to receive real-time delivery updates.
🛠️ Delivery Issues or Delays
In rare cases, there may be delays or limited communication from our delivery partners. If you're unsure about the status of your delivery or if you didn’t receive a notification, feel free to contact our Help Center.