If your Sunbasket delivery is missing, don't worry, we're here to help, but it's important to act promptly to resolve this issue. Here's what you can do:
📦 1. Check for Delivery Updates
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Log in to your Sunbasket account and navigate to the “Schedule” section to view your delivery status.
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Review any tracking information or delivery notifications provided.
📞 2. Contact Sunbasket Customer Support
If your box is confirmed as delivered but you haven't received it, or if it's missing entirely, reach out to our customer service team within 7 days of the scheduled delivery date. We're committed to ensuring customer satisfaction and will work to make things right, that's our mouth-watering guarantee.
You can contact us through following our Help Center:
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Chat: Use their 24/7 digital assistant, Sunny B., available on the Help Center.
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Text: Send a message to +1 (208) 960-6505.
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Call: Dial (866) SUN-BSKT or (866) 786-2758.
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Email: Submit a request here
Customer service agents are available Monday to Friday from 6 AM to 8 PM PT and weekends from 6 AM to 1 PM PT, excluding some public holidays.
📝 3. Provide Necessary Information
When contacting our customer support team, have the following details ready:
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Your Sunbasket account email.
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Your scheduled delivery date.
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A description of the issue, including whether the entire box is missing or specific items are absent.