What if there is a bug in my produce? – Sunbasket

🥬 Why This Can Happen

Occasionally, bugs may be present in organic or minimally processed produce—even with strict quality controls. However, Sunbasket expects its items to be clean and ready for safe home prep. Remember, bugs also prefer organic produce just like we do.

If you find a bug in your produce from Sunbasket, here's what to do:

🐞 Step 1: Simply wash the Affected Produce

If its a bug, we know this is a quality issue that we can bring up with our suppliers. You can wash and use it—Sunbasket needs to know exactly what you received.

📸 Step 2: Take Photos

Take clear photos of:

The bug itself (close-up if possible)
The produce that the bug came in
Any labels or packaging associated with the item

📞 Step 3: Report the Issue to Sunbasket Customer Support

You should contact them within 7 days of delivery.

Support options:

Chat: Sunbasket Help Center
Text: +1 (208) 960-6505
Call: (866) SUN-BSKT / (866) 786-2758
Email: Use the Help Center contact form

Support Hours:

Mon–Fri: 6 AM – 8 PM PT
Sat–Sun: 6 AM – 1 PM PT

📝 Step 4: Include in Your Message:

Your Sunbasket account email
Name of the item, ingredient, meal
A brief description of what happened
Your photos

✅ What Will Happen

Sunbasket typically:

Issues a credit, or refund
Reports the issue to our produce suppliers
May follow up for more information if needed