If you're missing items or an entire meal from your Sunbasket order, we're sorry that happened but we're here to help! Here's what to do:
🧾 Step 1: Check the Packaging
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Sometimes items may be tucked into corners or under cold packs, especially our proteins can be moved around during transit.
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Double-check all compartments and insulation materials in your box.
📲 Step 2: Report the Issue Promptly
Here at Sunbasket, we recommend that you report missing items or meals within 7 days of your delivery.
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📋 Step 3: Include This Info When Reporting
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Your account email
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Delivery date
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A list of missing items or meals
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Optional: Photos of your box or packing slip
✅ What Sunbasket Will Do
Once reported, we will:
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We will credit your account or, if preferred, provide a partial refund to the form of payment on file.
Remember, Sunbasket takes order accuracy seriously, and our support team typically resolves issues quickly and helpfully.