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Why Is There a Pending Charge on My Card from Sunbasket?

Gabe
Updated

💳 Why Is There a Pending Charge on My Card from Sunbasket?

If you see a pending charge from Sunbasket on your card, don’t worry—it’s a standard part of the payment process and typically falls into one of the following categories:

🔹 1. Pre-Authorization Hold

When you place an order or make changes to your delivery, Sunbasket may place a temporary authorization on your card to verify that the payment method is valid. This is not an actual charge and will usually disappear within a few days.

  • Amount: Often matches the total of your upcoming order.

  • Duration: Usually clears within 5–7 business days, depending on your bank.

🔹 2. Upcoming Order Processing

If the pending amount matches your order total and it's close to your delivery cutoff (usually Wednesday at 12 PM PT), it may indicate that:

  • Your order is being processed for shipment.

  • The charge will settle (post) once your order ships.

🔹 3. Multiple Holds

You may occasionally see multiple pending charges if you:

  • Made updates to your meal selections.

  • Skipped and then reactivated an order.

  • Had a failed payment attempt.

In these cases, any duplicate holds will typically be reversed automatically.

🧾 Check Your Billing History

To view finalized charges and receipts:

  1. Log into your account at sunbasket.com

  2. Go to Account Settings > Billing History.

📞 Need Help?

If the pending charge seems incorrect or hasn’t cleared after a few business days:

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